~ Return Policy ~

Thank you for your purchase from English Newsom Cellars.

 

For returns on a defective wine, if the same wine is available, you will be offered a replacement. You will also be able to exchange it for a bottle of greater value. In this case, you will be asked to provide the retail price difference, along with any applicable tax. If the wine is no longer available, the money will be refunded in the original form of payment. Please note that we need the bottle returned still containing liquid to verify the defect.

 

For returns on unopened wines or merchandise, you must return the product within 45 calendar days from the date of purchase to be eligible for a refund. In the instance of wine club releases, you must return the product within 45 calendar days of the wine club release date to be eligible for a refund. The product must be in the same condition you received it and undamaged in any way. Wine club releases will not be refunded after 45 days, however you may still exchange the bottles up to 90 days after the release. If exchanges are of greater value, you will be asked to provide the retail price difference, along with any applicable tax.

 

For returns on event tickets, refunds will be issued if requested 48 hours prior to the event. We do understand that unforeseen circumstances do happen. If a request is made after 48 hours prior to the event, you will be eligible for an exchange. If the exchange is of greater value, you will be asked to provide the retail price difference, along with any applicable tax.

 

408 E Woodrow Rd

Lubbock, Texas 79423

806-863-2704

info@englishnewsom.com

Sun & Mon: By Appointment Only

Tues: 1PM-6PM

Wed: 1PM- 9PM

Thurs: 1PM-7PM

Fri: 1PM- 9PM

Sat: 12PM-9PM

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